The Impact of Digital Literacy and Biographical Characteristics on Employee Performance with Motivation as a Moderating Variable: A Case Study of Bank Muamalat in Palu, Indonesia

Abstract

This study aims to analyze the influence of biographical and digital literacy on employee performance with motivation as a moderating variable at Bank Muamalat Kota Palu, both partially and simultaneously. Using an associative quantitative approach, this study collected primary data through observation and questionnaires. The entire population was used as a sample. Data analysis using SPSS version 24 for windows, including the classical assumption test and MRA. The results of the T test showed that the digital literacy variable had a positive and significant effect on employee performance, while biographical had no positive and insignificant effect. Motivation was not proven to moderate the influence of digital literacy characteristics or biographies on employee performance. The F test revealed that digital literacy and biographical simultaneously affected employee performance with motivation as a moderating variable. The coefficient of determination (R Square) of 0.652 indicates that the independent variable affects the dependent variable by 65.2%, while the rest is influenced by other variables not studied. This study provides valuable insight into the dynamics of factors that influence employee performance in the Islamic banking sector, especially at Bank Muamalat Kota Palu.