Perception of the Costumers Across District Regarding Delays in Goods By Delivery Services
Abstract
This research analysis the high public need for goods delivery services, which has become
a business opportunity for expedition business players. This can be seen from the large
number of companies expanding their wings in the field of goods delivery. In Indonesia
itself, the goods delivery service industry is a business prospect whose economic growth
rate is growing rapidly from year to year. Not only private companies, but state- owned
companies are also taking part in improving themselves and implementing a number of
conveniences in goods delivery services. This research aims to, first, find out the
perception of the people of Samarinda Across District regarding delays in goods by
delivery services. Second, understand the review of Law Number 8 of 1999 Article 4
regarding delays in goods by delivery services. This research is field research using
qualitative descriptive methods. With an empirical normative research approach. As for
data collection techniques using observation, interviews and documentation methods,
the research location is the community of Samarinda Seberang subdistrict. The subject
of the research is the Samarinda Seberang District Community, and the object of this
research is goods delivery services. The results of the research show that the people of
Samarinda Seberang Subdistrict commented on the goods delivery expedition service
which, when sending the goods they ordered, sometimes did not meet the specified time.
The people of Samarinda Seberang Subdistrict felt disappointed by the delay in goods
which did not meet the specified time. However, the people of Samarinda Seberang
District do not receive compensation or compensation from the goods delivery services
they use. The people of Samarinda Seberang District should have the rights as intended
in Law Number 8 of 1999 Article 4, and business actors are also responsible for providing
compensation as stated in referred to in Law Number 8 of 1999 Article 19.
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